Once you have purchased and installed a NeuCart system, you may choose to
upgrade to the latest version. If you are content with your current version,
there is no reason to upgrade. Some NeuCart customers upgrade as frequently as
every version, while others remain on the same version for years. Most customers
upgrade when the new version contains a fix or feature that directly affects
their business needs.
In general, the price is
$2 for the do-it-yourself upgrade, or
$10 to have NeuCart Support perform
the upgrade for you. Some versions cost more than $2; these versions include
very important features or code changes that require substantial development time. These
types of upgrades have occurred quite infrequently
Upgrades are always free for hosted customers but they are not installed automatically. Hosted
customers will receive upgrades on request of the store owner.
How to Upgrade
On the purchase page
, you will be required to enter your
purchase credentials (email and website), and you will be shown the upgrade price based on
the current version of your software. (Hosted customers simply need to contact NeuCart support
to request the upgrade.)
While the upgrade process is
quite simple (upload a folder, click next a couple times), some customers do not
wish to perform upgrades themselves. By purchasing the assisted upgrade, NeuCart
will apply the upgrade to your system for you. NeuCart Support will require
FTP credentials to your server and a NeuCart Admin username/password to perform
the assisted upgrade.
"Other carts don't have upgrade fees."
are often anything but free. In addition to
charging for necessary features, some systems require annual fees for support. Other systems
don't even offer support and require that you join customer forums and hope someone answers your
question. NeuCart has value that our customers recognize — value that led these customers
to ask for a price increase
of upgrades. How many systems do this?
Why is there a fee to upgrade?
NeuCart decided to do this as a matter of fairness:
- The development time itself has value, so should NeuCart
charge the person requesting a feature? That could be
hundreds of dollars! But that functionality is going
into the product, so it is unfair to charge the requester
hundreds of dollars while everyone else buys a
$85 product that already has the feature in it.
- NeuCart could decide that development time does not have
value, and just add the feature to the product; everyone
upgrades for free. That's unfair to us.
- The result was a small fee. We're providing
free support and high-quality development for virtually
no charge; this low-price
compromise seems like the best option for
everyone. The variable pricing for significant features
was introduced at the
insistence of longtime customers who felt that NeuCart was
New versions of NeuCart are released whenever new features are ready. There
is no pre-set release schedule; features are generally implemented on
customer request and released as soon as the code is ready.
Also, note that you do not need to upgrade to the latest version. If your
system has all the features and functionality that you need, there is no reason
for you to purchase an upgrade. Many releases include one or two small features
that were requested specifically by one customer. In general, customers upgrade
their system only for "major" releases that include exciting new functionality,
like the "Advanced Coupon" feature released in version 5.00.
NeuCart has a number
of customers who have never found a need to upgrade, while some customers always
prefer to be on the latest version. It's completely up to you!
NeuCart announces new releases on Twitter and Google+; the
NeuCart Twitter feed
is displayed in the your store's Admin panel. Also, your Admin panel shows your current
version, the latest version available at NeuCart, and a change log to
show what is new. For major feature releases, NeuCart will send an email.
The current version is: